ShipLowCost Customer Care Representative.

Job Description.

This role involves the comprehensive and holistic management of an online shipping client portal.

This involves handling all related correspondence and communication, liaising with foreign agents, maintaining the online portal, following deliveries from our stores, collecting and preparing documents for Customs Clearance, the satisfactory delivery of goods to clients. The role also includes the processing related paperwork, statistics, client feedback and reporting. The position requires a person who enjoys assisting customers, answering requests and queries whilst also providing clients with a logistic solution.

Requirements

  • Highly computer proficient
  • Knowledge of Facebook page maintenance
  • Be mature, patient and responsible
  • Must have excellent Social and Verbal Intelligence, Customer Care and Communication skills
  • Must have previous experience of working in a dynamic Customer Care environment or in a Call Centre
  • Be fluent in both written and spoken English and Maltese
  • Must be a very organised person and able to work under pressure
  • Must be able to work in a team

Those interested can send their CV to recruitment@expressgroup.com or call 2558 9608 for further information.

Requirements

Proven experience as an office administrator, office assistant or relevant role
Outstanding communication and interpersonal abilities
Excellent organizational and leadership skills
Familiarity with office management procedures and basic accounting principles
Excellent knowledge of MS Office and office management software (ERP etc.)
Qualifications in secretarial studies will be an advantage
High school diploma; BSc/BA in office administration or relevant field is preferred

Those interested can send their CV to recruitment@expressgroup.com or call 2558 9608 for further information.

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